What is ABZ Bio Lab?

ABZ Bio Lab is a UK-focused supplier of research materials, research peptides, laboratory reagents and specialist laboratory supplies. We focus on clear product information, appropriate documentation and dependable fulfilment for legitimate research and laboratory requirements.

Where is ABZ Bio Lab based?

ABZ Bio Lab operates from the UK and also maintains a European presence in Amsterdam and Berlin. Depending on the product, destination and available stock, eligible orders may be fulfilled through our UK or European distribution arrangements.

Do you ship within the UK?

Yes. We offer delivery across the UK, subject to product availability and any applicable restrictions.

For current delivery information, see our Research Product Shipping UK page.

How can I contact ABZ Bio Lab?

You can contact us through our Contact ABZ Bio Lab page.

For faster assistance with an existing order, include your order number and the email address used during checkout.

Research Use & Product Information

What are your products intended for?

Products designated for research use are supplied strictly for their stated laboratory or research purpose and are not intended for human or veterinary use.

Customers are responsible for ensuring that their intended use complies with all applicable laws, regulations, institutional requirements and professional standards.

Can your products be used by humans?

No. Products designated for research use are not supplied for human consumption, self-administration, diagnosis, treatment or prevention of disease.

Are your products medicines?

Products should not automatically be considered medicines simply because they may have a pharmaceutical or biological research application. The legal classification and permitted use of a product can vary according to the substance, formulation, intended use and applicable jurisdiction.

Customers should independently verify the regulatory status and permitted use of any product relevant to their work.

Can I purchase research products without being a company?

If you’re unsure whether you are eligible to purchase a particular product, please contact us before ordering.

Do you provide products for laboratory research?

Yes. Our catalogue is structured around research materials, laboratory supplies, reagents and specialist scientific products.

Quality, Purity & Documentation

How do I know what I am purchasing?

Each product page is designed to provide relevant scientific and product information, including specifications applicable to that particular product.

We recommend reviewing the complete product information before ordering.

Do you provide Certificates of Analysis (COAs)?

Where applicable, batch-specific analytical documentation can be provided for products for which such documentation is available.

A COA should always be understood in relation to the specific batch rather than treated as a blanket guarantee covering every batch.

What information is included in a COA?

Depending on the product and testing performed, documentation may include information such as:

Product identification
Batch or lot number
Testing date
Purity analysis
Analytical method
HPLC results where applicable
Mass spectrometry information where applicable
Relevant specifications
Laboratory or testing information

The exact information varies according to the product and analytical method.

Does every product have the same testing?

No. Testing requirements and available analytical documentation can vary considerably between peptides, compounds, reagents and laboratory consumables.

We do not claim that every product undergoes identical testing.

Can I request documentation before ordering?

Where documentation is available, you can contact us to ask about the relevant product or batch.

Do you guarantee a particular purity percentage?

We don’t recommend treating a generic purity figure as a substitute for batch-specific documentation. Where analytical results are available, the relevant batch information should be used to assess the product.

Products & Categories

What types of products do you supply?

Our catalogue is organised into several research-focused areas, including:

Why are your products divided into different categories?

The categories make it easier to navigate the catalogue according to research area and product type.

Different products can have very different molecular structures, research applications and handling requirements, so categorisation helps customers find relevant materials more efficiently.

Are all products peptides?

No.

Our catalogue includes peptides as well as other research compounds, reagents and laboratory supplies. For example, SARMs are not peptides, while laboratory supplies may include consumables and reagents.

Do you add new products?

Yes. Our catalogue may expand as additional research materials and laboratory supplies become available and suitable for inclusion.

Ordering & Account Questions

How do I place an order?

Select the product you require, choose the available quantity or specification, add it to your basket and proceed through checkout.

Make sure your delivery information is correct before submitting the order.

Do I need an account to order?

No you can Place an order without creating an account.

Can I change my order after placing it?

Because orders may enter fulfilment shortly after being placed, we cannot guarantee that changes can be made once processing has started.

Can I cancel my order?

If you need to cancel an order, contact us as quickly as possible.

Cancellation rights and any applicable refund arrangements are explained in our Research Product Refund Policy.

What happens if I enter the wrong delivery address?

If the order has not yet been dispatched, we will do our best to correct the address. Once an order has entered the delivery network, changes may no longer be possible.

Payments & Checkout

What payment methods do you accept?

Available payment methods are displayed during checkout and may vary depending on your location and order. We Primarily Take Payments Via Bank Transfers and Crypto.

Is my payment information secure?

Payment processing is handled through the payment methods and providers presented at checkout. ABZ Bio Lab does not ask customers to send card details by email.

Will my order information be kept private?

We take customer privacy seriously. Personal information is handled according to our Privacy Policy.

Will my payment statement show ABZ Bio Lab?

The descriptor shown on a payment statement can depend on the payment processor and configuration used for the transaction. We cannot guarantee the exact descriptor that will appear.

Shipping & Delivery

This should be one of the largest FAQ sections, because you have very clear shipping policies.

Do you offer free shipping?

Yes. Orders over £100 qualify for free standard UK shipping, subject to any applicable exclusions or restrictions.

What happens if my order is under £100?

Standard delivery charges are calculated and displayed during checkout according to the available delivery option and destination.

When will my order be dispatched?

We aim to provide fast fulfilment:

Orders placed before 2:00 PM: same-day dispatch.

Orders placed after 2:00 PM: next-day dispatch.

This applies to eligible in-stock orders placed on business days. Orders placed during weekends, bank holidays or periods of temporary closure may be processed on the next available business day.

Does same-day dispatch mean same-day delivery?

No.

Same-day dispatch means your order is handed over for delivery processing on the same business day. Delivery time depends on the selected service, destination and carrier.

When will my order arrive?

Delivery times depend on the destination and service selected at checkout.

Dispatch time and delivery time are separate. Please allow the appropriate transit time after your order has been dispatched.

Will I receive tracking?

Where a tracked delivery service is used, tracking information will normally be provided once the shipment has entered the carrier network.

Can I track my order?

Yes, where tracking is available. Use the tracking information provided with your dispatch notification.

What happens if my tracking hasn’t updated?

Tracking information may take some time to update after the parcel has been collected or scanned by the carrier. If tracking remains unchanged for an unusually long period, contact us with your order number.

Will I get tracking?

Yes. Every order ships tracked, and you’ll get a tracking reference by email once it’s dispatched.

Can I deliver to my workplace, university or a different address?

Yes, and many customers do. Enter the address at checkout. For labs, a goods-in or reception address with a named contact works best.

Can you guarantee delivery dates?

We can provide dispatch estimates and available delivery services, but carrier transit times can vary. Unless a service is specifically sold as guaranteed, delivery dates should be treated as estimates rather than guarantees.

For complete information, see our Research Product Shipping UK page.

Packaging & Discretion

How are orders packaged?

Orders are packed securely and appropriately for the products being shipped.

Where appropriate, products are placed inside protective outer packaging to help minimise the risk of damage during transit.

Is packaging discreet?

We use plain, professional outer packaging without unnecessary promotional product information on the outside of the parcel.

Will the product name be printed on the outside?

We do not unnecessarily display detailed product information on the external packaging. However, shipping labels and legally required carrier information must still be included.

Are parcels tracked?

Where a tracked service is selected or applicable, tracking information will be supplied.

What happens if my parcel arrives damaged?

Take photographs of the parcel and product as soon as possible and contact us with your order number. We may request photographs or other information to assess the issue.

Storage & Handling

How should research products be stored?

Storage requirements vary between products. Always follow the storage information supplied with the specific product and its documentation.

Can all products be stored in the same conditions?

No.

Different research materials can have substantially different storage requirements. Always check the individual product information rather than assuming that one storage condition applies to the entire catalogue.

How long can products be stored?

Shelf life and stability vary according to the product, formulation, packaging and storage conditions. Where applicable, follow the product’s stated expiry or recommended storage information.

Can you provide handling information?

Relevant handling and storage information will be provided where applicable to the product. For technical questions relating to a particular material, contact us with the product name.

Returns, Refunds & Damaged Orders

Can I return a product?

Return eligibility depends on the circumstances and product involved.

Please review our Research Product Refund Policy before returning anything.

What if I receive the wrong product?

We will investigate and advise you on the next steps.

What if my product arrives damaged?

This allows us to investigate the issue with the relevant delivery or fulfilment provider.

What if I believe a product is faulty or does not match its description?

We will review the matter and determine the appropriate resolution in accordance with our policies and applicable consumer rights.

Are all products eligible for return?

Not necessarily. Some products may have specific return restrictions because of their nature, packaging or storage requirements.

Please refer to the Refund Policy for the applicable conditions.

Where can I read your full terms?

Our complete contractual terms are available in our Terms & Conditions.

International & European Orders

Do you ship to Europe?

We support selected European destinations, subject to product availability, destination requirements and applicable restrictions.

Where are European orders shipped from?

Depending on the product, available stock and destination, eligible orders may be fulfilled through our UK or European distribution arrangements.

Are customs charges included?

Not necessarily.

For international orders, duties, taxes, customs charges or other import costs may apply depending on the destination.

Who is responsible for import requirements?

The customer is responsible for ensuring that the products they order can legally be imported into their destination and for complying with applicable local requirements.

Can you ship to every country?

We Ship to Most countries Outside UK and Europe please contact us before attempting to place an order.

Contact & Customer Support

How quickly will you respond?

We aim to respond to enquiries as promptly as possible during normal business hours.

What information should I include when contacting you?

For the fastest response, include:

Your name
Email address
Order number, if applicable
Product name, if applicable
A clear description of your question

Please avoid sending unnecessary sensitive information.

Can I ask about a product before ordering?

Yes. If you have a question about product specifications, documentation, availability or shipping, contact us before placing your order.

Where can I contact you?

Visit our Contact ABZ Bio Lab page to send an enquiry.

Still Have a Question?

Can’t find the answer you’re looking for?

We’re happy to help. If your question isn’t covered above, contact the ABZ Bio Lab team and provide as much relevant information as possible.

Contact ABZ Bio Lab →